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Senior IT Systems Analyst
2 months ago
About Legal Aid Queensland
Job Summary:
We are seeking a highly skilled IT Systems Analyst to join our team. As a Senior IT Systems Analyst, you will play a critical role in providing support for our corporate business systems, including the resolution of issues, recommending improvements, and updating procedures.
Key Responsibilities:
- Provide 2nd Level Support: Analyze and resolve complex technical issues related to our corporate business systems.
- Liaise and Coordinate: Work closely with various departments within Legal Aid Queensland to ensure the resolution of issues and meet business requirements.
- Implement Improvements: Undertake small projects to implement recommendations for process improvements and system enhancements.
- Investigate and Troubleshoot: Investigate, troubleshoot, and test the impacts of changes to our business systems.
- Knowledge Management: Continuously update and maintain knowledge of specific corporate application procedures and business requirements.
About You:
We are looking for a candidate with:
- Technical Expertise: Demonstrated experience providing support for corporate business applications and knowledge of software systems.
- Customer Service: Demonstrated customer service experience and ability to provide courteous, prompt, and professional services.
- Problem-Solving: Ability to identify solutions to technical and application problems.
What We Offer:
- Full-Time Hours: 36.25 hours per week.
- Super Contributions: 12.75% employer super contributions.
- Salary Packaging: Generous salary packaging available.
- Study Leave: Study leave for approved work-related courses.
