Insurance Technical Specialist

2 weeks ago

Brisbane, Queensland, Australia Suncorp Group Full time
Job Description

Role Summary:

The Suncorp Group is seeking a highly skilled Technical Advisor to join its team. In this role, you will provide technical assistance to new Claims Advisors, arranging system access, equipment allocation, and building access. You will also be responsible for scheduling and facilitating onboarding training, day-to-day claims management mentoring, and negotiations training.

Key Responsibilities:

  • Act as the subject matter expert for the immediate team in area of specialisation and is the main point of contact for all technical queries relating to policy, legislation, product knowledge, systems, processes or procedures.
  • Provides specialist technical and/or professional advice for the authorisation and approval of complex claims/policies involving analysis and experience to arrive at the correct course of action.
  • Increase awareness of the cost and consequence of technical decisions.
  • Actively share knowledge, advise, and coach others to build and develop technical capabilities to create a 'high performing team' environment.
  • Execute high-quality learning experiences in accordance with adult and modern learning principles.

Requirements:

  • Minimum 5 years technical insurance experience.
  • Ability to make effective decisions in a timely manner and in line with delegated authority.
  • Ability to identify developmental needs of team members and recommend training activities to achieve positive outcomes.
  • Financial knowledge sufficient to interpret and analyse reports relevant to area of responsibility.
  • Ability to coach and mentor others to build technical knowledge and expertise.

What We Offer:

  • Competitive salary package.
  • Discounts of up to 25% on our various Insurance products.
  • Flexible working environment and arrangements; genuine focus on work-life balance.
  • Numerous discounts with our corporate partners (retail & shopping / travel & holiday / health & wellbeing).
  • We offer support and various programs for our people: (Employee Assistance Program (EAP), Health & Wellbeing, Study Support, Employee Referral Program, Facilities for nursing mothers, Company share options, Social club, Years of Service Recognition).

About Us:

Better outcomes for customers take innovation, care, and a laser focus. As part of the Suncorp Group, we're the go-getters working at the heart of some of Australia and New Zealand's most trusted names in banking and insurance to deliver just that – and then some. Here, you'll be equipped with all kinds of support and opportunities to make an impact, because our commitment to brightening lives extends to all our incredible people too. And in an organisation that measures success through the results we deliver for our customers, communities, and each other, you'll thrive knowing you're making a genuine difference along the way. Suncorp has been awarded Employer of Choice for Gender Equality (EOCGE) by the Workplace Gender Equality Agency (WGEA) for seven years in a row.

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