Operations Service Manager

5 days ago

Darwin, Northern Territory, Australia beBeeCoordinatorexcellence Full time $60,000 - $80,000
Service Operations Coordinator

This role is responsible for managing and coordinating service operations, working closely with service technicians, customers, and internal teams to ensure seamless execution.

The successful candidate will be responsible for:

  • Coordinating and scheduling service technicians for maintenance, installations, and emergency repairs to meet customer demands.
  • Optimising technician schedules for maximum efficiency to reduce downtime and improve overall performance.
  • Facilitating site entry and mobilisation requirements to streamline processes and enhance customer satisfaction.
  • Monitoring technician availability and adjusting plans for urgent requests to prioritise customer needs.
  • Assessing customer needs and recommending tailored service plans to drive business growth and customer loyalty.
  • Ensuring timely cost allocation and invoicing for service work to maintain financial accuracy and transparency.
  • Maintaining accurate service records and databases to inform business decisions and improve operational efficiency.
  • Preparing reports on service utilisation and customer outcomes to measure performance and identify areas for improvement.
  • Supporting continuous improvement of service coordination processes to stay ahead of industry trends and competitors.
  • Collaborating with internal departments and maintaining strong customer relationships to foster a culture of excellence and customer-centricity.
Requirements
  • Excellent organisational and time management skills to coordinate multiple tasks and priorities.
  • Strong communication and interpersonal abilities to build effective relationships with stakeholders.
  • Ability to work collaboratively across teams and with external partners to drive business results.
  • Analytical thinking and problem-solving skills to identify opportunities and challenges.
  • Calm under pressure with a proactive mindset to respond to changing circumstances and priorities.
  • Proficiency in scheduling software and Microsoft Office Suite to streamline processes and improve productivity.

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