Certified Test Operations Specialist

18 hours ago


Melbourne, Victoria, Australia Pearson Full time

At Pearson, we are seeking a highly skilled and detail-oriented Certified Test Operations Specialist to join our team of dedicated professionals.

About Us

Pearson is the global leader in delivering high-stakes exams to professionals and industries through our worldwide network of test centers and partnerships. We empower millions of people to get their certifications and licenses in almost every industry, helping them advance their careers and make progress in their lives.

We value the power of an inclusive culture and promote a workplace where differences are embraced, opportunities are accessible, consideration and respect are the norm, and all individuals are supported in reaching their full potential.

Salary and Benefits

The successful candidate can expect a competitive salary of $25 per hour, making this an attractive opportunity for those looking to join a dynamic and growing organization. As a Casual Test Administrator, you will have the flexibility to work a variety of shifts across Weekday (Monday to Friday) and Weekend (Saturday and Sunday) with operating hours between 7am and 11pm.

Job Description

As a Certified Test Operations Specialist, you will be responsible for providing exceptional customer service and ensuring a secure exam delivery environment. Your duties will include:

  • Complying with all testing procedures and strictly adhering to company policies
  • Checking and verifying candidate's identification against test registration; and helping them to set up for test
  • Explaining the exam procedures and proctoring / invigilating candidates while testing
  • Troubleshooting with internal departments to fix any technical issues
  • Escalating any policy breaches immediately to relevant business personnel
  • Completing light housekeeping duties such as vacuuming the floors and sanitizing keyboards after each candidate has finished their examination Schedule
  • Other ad hoc duties as directed
Required Skills and Qualifications

To be successful in this role, you will need:

  • A High school diploma or equivalent
  • Minimum of 1 year customer service experience
  • Experience proctoring or invigilating exams is highly desirable
  • Beginner to intermediate experience in Microsoft Office (Word, Excel, and Outlook)
  • Must be able to sit for long periods of time and be able to bend and lift to 20 lbs independently
  • Must be comfortable in a quiet testing environment, hear soft voices and see details from a distance
Benefits

As a valued member of our team, you will enjoy a range of benefits including a competitive salary, flexible working hours, and the opportunity to work in a dynamic and inclusive environment. We are committed to building a workplace where talent can learn, grow, and thrive.



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