Experience Officer Role

6 days ago

WA Regional Broome, Australia beBeeCustomer Full time $77,000 - $80,000
Customer Service Professional

We are seeking a highly motivated and customer service focused individual to come onboard as a Client Experience Officer based in Kununurra and Broome.

  • Maintain an exceptional level of customer service within our office and terminal, ensuring seamless interactions with charter clients and scheduled services.
  • Develop strong interpersonal skills to respond to enquiries via phone, email and face-to-face, fostering positive relationships with customers.
  • Follow established procedures as outlined in checklists and manuals, serving as the primary point of contact for schedule changes, delays and general enquiries.
  • Coordinate reservations and logistics of all flights and ground components, including support service providers such as fuel orders, accommodation, landing requests and bay bookings.
  • Maintain comprehensive product knowledge of all tours and accommodation offered by Aviair, HeliSpirit, Bungle Bungle Guided Tours, East Kimberley Tours and Bungle Bungle Savannah Lodge.
  • Facilitate flight departure and arrival operational requirements, perform passenger check-in and baggage acceptance procedures as well as coordinate in and outbound freight.
  • Manage booking details with Tour Hosts and drivers in the lead up to departures, ensuring coach and cruise bookings are correctly entered into the respective Reservations systems.
  • Oversee office-based procedures for the Aviair terminal, including administration, mail, banking and management of office supplies.
  • Compile and develop daily reports for review, providing valuable insights into operations.
Requirements:
  • Minimum 1 year's experience in a similar role, preferably with aviation industry exposure.
  • Outstanding organisational skills and attention to detail, ensuring seamless execution of tasks.
  • High level of computer literacy, including Microsoft Office Suite, to efficiently manage reservations and logistical processes.
  • Ability to work independently with minimal supervision, taking ownership of responsibilities while collaborating with other team members.
  • Approachable and friendly demeanor with a positive attitude, creating a welcoming environment for customers.
  • Team player with the ability to provide support to other key staff within the business.

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