Quality Assurance Specialist

24 hours ago

Sydney, New South Wales, Australia TPG Telecom Group Full time
{"title": "Quality Assurance Specialist", "description": "Role Overview

As a Quality Assurance Specialist at TPG Telecom Group, you will play a vital role in ensuring adherence to key processes, business directives, and the quality of customer interactions.

Key Responsibilities
  • Monitor consumer interactions in accordance with company guidelines to support strategic objectives and enhance customer experience.
  • Identify process and skill gaps, working collaboratively with other functions to resolve them.
  • Identify and report opportunities for improvements and provide feedback/coaching.
  • Meet departmental productivity requirements, such as monitoring a specified number of interactions per month.
  • Ensure all operational activities align with various company policies.
  • Assist with project-based work as needed.
Requirements
  • Excellent communication (verbal and written) and strong interpersonal skills.
  • Exceptional listening, analytical skills, logical thinking, and problem-solving capability.
  • Strong customer experience and continuous improvement mindset.
  • Excellent familiarity with TPG Telecom Group's products and services.
  • Ability to articulate feedback in a constructive manner and provide recommendations.
  • Good computer literacy in programs such as MS Word, Excel, PowerPoint, and Outlook.
  • The ability to identify gaps impacting business and customer experience.
What's in it for you?
  • A flexible hybrid work arrangement (from home and office).
  • 'Stay Connected Mobile' - access to a free mobile plan.
  • 'Stay Connected NBN' - access to a free NBN 100 plan.
  • 'Your Leave' - an additional 4 days of leave to be used whenever you like - every year.
  • Access to the TPG Learning Hub platform and internal development opportunities.
  • Access to Corporate Partner Discounts.
", "lang_code": "en-US"}

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