Unlocking Potential

1 week ago

Gold Coast, Queensland, Australia beBeeAccess Full time $89,188 - $155,955
Job Title: Access Facilitator

As a professional in mental health recovery-oriented services, you will make a meaningful difference to the lives of Australians in need.

About the Role:

This is your opportunity to bring empathy, initiative, and a genuine desire to make a difference, supporting people to rediscover hope and build a brighter future.

  • Build professional relationships with clients and their support networks.
  • Record client information and notes in our software.
  • Develop and review client's recovery and goal plans every three months.
  • Conduct assessments as required.
  • Help clients access government-funded programs, complete forms, gather evidence, and submit documentation.
  • Engage with stakeholders to support client transitions.
  • Transition clients not eligible for government funding to other services.
  • Work with Program Manager, Peer Advocates, and team to maintain partnerships with stakeholders.
  • Attend regional meetings to ensure integrated program delivery.
  • Participate in quality and improvement initiatives.
  • Help build staff knowledge and participate in knowledge-sharing practices.
  • Provide reporting and information to management.
Requirements for Success:

You will be successful in this role if you have:

  • Relevant tertiary qualifications in mental health or related field desirable.
  • Significant experience in mental health recovery-oriented services.
  • Experience in facilitating coordinated planning.
  • Experience working with individuals with psychosocial disability and supporting government funding access.
  • Strong interpersonal, negotiation, conflict resolution, and partnership-building skills.
  • Excellent written and verbal communication, administrative, and technology skills.
  • Proficient time management and adherence to best practice.
  • Understanding of service systems, policies, and legislation.
  • Personal experience managing recovery from a mental health condition (lived experience) desirable.
  • Understanding of Trauma-Informed Care principles.
  • A current driver's licence in NSW.
About Us:

We are part of a community who are determined to end homelessness and ensure people in need can thrive. United by our values, we advocate for a fairer society, to meet the growing needs of people across the country.

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