Financial Services Consultant: Delivering Exceptional Customer Experiences

1 week ago

Sydney, New South Wales, Australia COLONIAL FIRST STATE Full time
About Colonial First State

We are a leading provider of retirement and investment solutions, dedicated to helping Australians achieve their financial goals. Our team is passionate about delivering exceptional customer experiences and providing tailored solutions to meet the needs of our members.

Job Summary

We are seeking an experienced Financial Services Consultant to join our team in Sydney. As a key member of our contact centre, you will be responsible for delivering exceptional customer service and empathy to inbound calls from our customers addressing enquiries about superannuation, investments, and pensions.

Key Responsibilities
  • Be the primary point of contact for customers, delivering exceptional customer service and empathy through inbound calls.
  • Simplify intricate information for customers in a manner that's easy for them to comprehend.
  • Utilise our knowledge library and website to source vital information and provide accurate answers to customer enquiries.
  • Identify and escalate issues for comprehensive investigation and resolution.
  • Embrace a drive to achieve key performance indicators while remaining open to coaching and feedback, fostering continuous improvement and growth.
Requirements
  • Possess excellent communication and active listening skills, ensuring a seamless and professional exchange with customers.
  • Enjoy learning about new systems and demystifying complex information.
  • Experience in retail, hospitality, and contact centres is desired but not necessary.
  • You thrive in fast-paced, results-orientated environments, finding fulfillment in such settings.
Benefits
  • Access to CFS Employer Super, offering an expansive investment menu and flexible insurance solutions.
  • Support with financial services, including discounts on home loans and daily bank accounts through our partnership with a leading financial institution.
  • Access to 24/7 confidential support covering safety, medical, and mental health services.
  • Additional leave day to celebrate your birthday.
  • Life Leave - 3 days per annum to focus on your wellbeing or celebrate a special event.
  • Exclusive discounts on retail, travel, and entertainment.

$85,000 - $110,000 per annum + superannuation, depending on experience. A salary range is provided as it varies based on qualifications and job level.

  • Retail Consultant

    1 week ago

    Sydney, New South Wales, Australia Telstra Full time

    About the RoleWe are seeking a highly motivated and customer-focused Retail Consultant to join our team at Telstra. As a Retail Consultant, you will be responsible for providing exceptional customer service and sales experiences that meet or exceed customer expectations.Key Responsibilities:Develop and maintain strong relationships with customers to...

  • Sales Consultant

    3 weeks ago

    Sydney, New South Wales, Australia Country Road Group Full time

    About the Role: As a Sales Consultant at Country Road Group, you will be part of an established and trusted iconic Australian brand. We are seeking a highly motivated individual to collaborate with our team in delivering exceptional customer experiences through knowledgeable service and seamless execution of operational processes.Key Responsibilities:...

  • Sales Consultant

    3 weeks ago

    Sydney, New South Wales, Australia Country Road Group Full time

    **Role Overview**We are seeking a Sales Consultant to join our team, where you will work collaboratively with your colleagues to deliver exceptional customer experiences through knowledgeable service and efficient execution of operational processes.**Key Responsibilities**Provide an exceptional customer experience by offering great service, excellent product...

  • Restaurant Manager

    4 weeks ago

    Sydney, New South Wales, Australia Management Full time

    Restaurant Manager Job DescriptionAs a Restaurant Manager at Guzman Y Gomez, you will be responsible for leading the team to deliver exceptional customer experiences, driving quality and growth, and managing inventory and financial aspects of the restaurant.Key Responsibilities:Lead a high-performing team in a fast-paced and busy hospitality...

  • Customer Service and Sales Consultant

    3 weeks ago

    Sydney, New South Wales, Australia Telstra Full time

    Company OverviewTelstra is a leading telecommunications company that aims to build a connected future for everyone.About the RoleWe are seeking an experienced Customer Service & Sales professional who thrives in a fast-paced environment. The ideal candidate will have a proven track record of delivering great customer experiences and be passionate about...

  • Delivering Exceptional Customer Experiences

    2 weeks ago

    Sydney, New South Wales, Australia JB Hi-Fi Full time

    At JB Hi-Fi, we are committed to delivering exceptional customer experiences during our peak trade season.We have multiple opportunities available across various areas within our stores, from customer-facing roles to back-of-house positions that focus on creating a great customer experience.This is an excellent opportunity for individuals who are passionate...

  • Experience Specialist

    3 weeks ago

    Sydney, New South Wales, Australia inchcape Full time

    At Bravoauto, we are seeking a dynamic Retail Experience Specialist to join our Penrith site. As a key customer contact point, you will be responsible for delivering an exceptional sales process through outstanding customer service.We are part of the global automotive and logistics group, Inchcape, employing over 1,400 team members across Australia and New...

  • Delivering Exceptional Client Experience Manager

    2 weeks ago

    Sydney, New South Wales, Australia DCL Recruitment Full time

    Senior Client Services Manager OpportunityWe are seeking a highly skilled and experienced Senior Client Services Manager to join our team in Dee Why. This is an exceptional opportunity for individuals who excel in client-centric roles and possess strong interpersonal skills.About the Role:Liaise with clients, third-party providers, and support the...

  • Delivering Exceptional Customer Experiences

    3 weeks ago

    Sydney, New South Wales, Australia Woolworths Full time

    About the Role: As a Fresh Convenience Team Member, you will play a vital part in providing our customers with a consistent and fresh offer. Your key responsibilities include filling products, quality checks, and shop floor merchandising.Key Responsibilities:Filling products to ensure accurate stock levelsConducting quality checks to maintain product...

  • Digital Customer Experience Designer

    2 weeks ago

    Sydney, New South Wales, Australia Pepper Financial Services Group Full time

    At Pepper Financial Services Group, we're seeking a highly skilled Digital Customer Experience Designer to join our team. As a key member of our digital squad, you will play a vital role in shaping the overall customer experience across our digital assets and products.We're looking for someone who is passionate about designing world-class human-centred...

  • Digital Experience Designer

    2 weeks ago

    Sydney, New South Wales, Australia Pepper Financial Services Group Full time

    Job DescriptionWe are seeking a highly skilled UX/UI Designer to join our team at Pepper Financial Services Group. As a key member of our design team, you will be responsible for defining and delivering world-class digital customer experiences that meet the evolving needs of our customers.About the RoleYou will lead the creative output through research,...

  • Digital Experience Designer

    1 week ago

    Sydney, New South Wales, Australia Pepper Financial Services Group Full time

    About Pepper Financial Services GroupWe're a dynamic and customer-centric organization dedicated to delivering exceptional digital experiences. Our mission is to empower our customers through innovative solutions that meet their evolving needs.Job DescriptionWe're seeking an experienced Digital Experience Designer - Customer Obsessed to join our team. As a...

  • Digital Experience Designer

    3 weeks ago

    Sydney, New South Wales, Australia Pepper Financial Services Group Full time

    Job DescriptionWe are seeking a highly skilled Digital Experience Designer to join our team at Pepper Financial Services Group. As a key member of our digital squad, you will play a crucial role in defining and delivering exceptional customer experiences across various digital assets and products.About the RoleCollaborate with cross-functional teams,...

  • Senior Housing Consultant: Delivering Exceptional Social Services

    3 weeks ago

    Sydney, New South Wales, Australia Civica Full time

    About CivicaWe're a pioneering technology company that creates innovative software solutions for public services worldwide. With over 5,000 customers across the globe, our mission is to champion the use of technology in improving outcomes for citizens and public sector organisations.Our aspiration is to be a leading GovTech partner everywhere we operate,...

  • Renmark Console Operator

    1 week ago

    Sydney, New South Wales, Australia Convenience Full time

    Are you a customer-focused individual looking for a challenging role in the convenience industry?We are seeking an experienced Console Operator to join our team at OTR Renmark. As a key member of our team, you will be responsible for delivering exceptional customer experiences and ensuring our store is always clean, stocked, and welcoming for our guests.This...

  • Digital Experience Designer

    2 weeks ago

    Sydney, New South Wales, Australia Pepper Financial Services Group Full time

    About UsPepper Financial Services Group is a forward-thinking organization committed to delivering exceptional customer experiences.

  • Exceptional Customer Experience Specialist

    2 weeks ago

    Sydney, New South Wales, Australia Kincare Full time

    About Kincare:We are a leading provider of healthcare services in Australia, dedicated to delivering high-quality care to our customers. Our team is passionate about making a difference in the lives of others, and we are seeking a skilled professional to join us as a Customer Care Consultant.**Job Summary:**This is a full-time, permanent role that requires a...

  • Financial Services Consultant

    2 weeks ago

    Sydney, New South Wales, Australia EBR Full time

    We are seeking a Financial Services Consultant to join our team at EBR. This is an exciting opportunity for individuals passionate about customer service and mortgage lending.The ideal candidate will possess excellent communication skills, be proactive in solving problems, and have a strong background in retail mortgage lending and sales/customer service in...

  • Customer Service Officer: Providing Exceptional Client Experiences

    2 weeks ago

    Sydney, New South Wales, Australia TR3 Recruitment Full time

    We are seeking a highly motivated and experienced Customer Service Officer to join our team in Adelaide, SA. As a key member of our retail banking environment, you will deliver an exceptional customer experience to clients, helping them understand banking tools and transactions.Key responsibilities include:Building strong relationships with customers through...

  • Peak Trade Casuals

    3 weeks ago

    Sydney, New South Wales, Australia Jb Hi-Fi Limited Full time

    Why Work with Us?We're a leading retailer of consumer electronics, home entertainment, and home appliances. Our success is built on our people who are passionate about delivering exceptional customer experiences.As a Peak Trade Casual with us, you'll be part of a diverse and inclusive team that fosters teamwork, nurtures talent, encourages individuality, and...