Director of Customer Success ANZ

22 hours ago

Sydney, New South Wales, Australia Okta, Inc. Full time
Customer Success Director ANZ

Okta is seeking an experienced Customer Success Director to lead our ANZ team. As a key member of our Customer Success organization, you will be responsible for driving customer success and growth in the ANZ region.

Key Responsibilities:
  • Lead a team of Customer Success Managers to deliver exceptional customer experiences and drive customer growth.
  • Develop and execute customer success strategies to drive customer adoption, retention, and expansion.
  • Collaborate with cross-functional teams, including Sales, Marketing, and Product, to ensure alignment and drive customer success.
  • Build and maintain strong relationships with key customers and stakeholders to understand their needs and develop tailored solutions.
  • Monitor and analyze customer health and sentiment to identify areas for improvement and drive customer success initiatives.
Requirements:
  • 10+ years of experience in customer success, sales, or a related field.
  • Proven track record of driving customer success and growth in a fast-paced, dynamic environment.
  • Excellent leadership and communication skills, with the ability to motivate and inspire a team.
  • Strong analytical and problem-solving skills, with the ability to analyze complex customer data and develop effective solutions.
  • Experience working with cloud-based software and SaaS solutions.
What We Offer:
  • A competitive salary and bonus structure.
  • A comprehensive benefits package, including health insurance, retirement plan, and paid time off.
  • Opportunities for professional growth and development, including training and education programs.
  • A dynamic and supportive work environment, with a team of passionate and dedicated professionals.

Okta is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion.

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