Hairdressing Support Specialist

2 weeks ago

Adelaide, South Australia beBeeCustomerService Full time $72,000 - $84,000
Job Overview

The role of Customer Service Officer involves providing exceptional customer service and support to clients. This position combines hairdressing expertise with customer service skills in a supportive environment that values input and expertise.

Key Responsibilities:
  • Respond to inquiries promptly via phone, email, and other communication channels, ensuring a positive experience for every client.
  • Process orders accurately and efficiently into our system, ensuring timely delivery of products.
  • Offer expert advice and tailored solutions that meet each client's specific needs.
  • Build strong relationships with clients, ensuring they feel supported throughout their journey with us.
  • Keep clients informed about order progress, maintaining transparency and trust.
Requirements:
  • A qualified hairdresser with relevant expertise in providing top-notch advice and customer care.
  • At least 2 years of experience in a customer service or administration role.
  • Strong multitasking and prioritization abilities, with attention to detail and accuracy.
  • Exceptional communication skills, both written and verbal.
  • Proficiency in Microsoft Office Suite and ERP systems.
  • A friendly personality who enjoys interacting with people and has a passion for sales.
  • Strong problem-solving abilities and initiative.

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