Customer Service and Support Professional

4 weeks ago


Macquarie Park, Australia 3001 DXC Technology Australia Pty Limited Full time

Job Title: Customer Service and Support Professional


About the Role:


As a Customer Service and Support Professional, you will be responsible for delivering exceptional customer service and support to internal and external customers.


Key Responsibilities:


Respond to customer inquiries and resolve complaints efficiently and effectively.


Maintain accurate records of customer interactions and transactions.


Gather customer feedback and report it to relevant departments to improve products and services.


Provide basic technical support and troubleshooting for products or services.


Participate in training sessions to stay updated on product knowledge and customer service techniques.


Requirements:


A relevant tertiary qualification in business or related discipline; or equivalent experience.


Proven people management experience at a senior level.


Financial management and analytical skills.


Technical knowledge and industry experience.


About DXC Technology:


DXC Technology is a leading IT services company that helps global companies run their mission-critical systems and operations.


We are committed to building better futures for our customers, colleagues, environment, and communities.


Our Culture and Benefits:


We foster a culture of inclusion, belonging, and corporate citizenship.


We offer competitive remuneration, benefits, training, and career opportunities that reflect our commitment to improving the lives of our employees.


We are an Equal Opportunity Employer:


We welcome submissions from people from all walks of life.


We celebrate our diversity and recognise it is the unique contributions of our people that give us our edge.



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