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Academic Liaison Expert
2 weeks ago
**Job Summary**
The Future Student Advisor provides exceptional customer service to future students in a multi-channel service environment with limited hand-off to ensure optimal customer experience.
Working under general direction, they will provide a consistently high level of response to domestic and international prospects seeking information on programs or services (e.g. accommodation) at The University of Adelaide.
Key responsibilities include:
- Providing accurate and timely responses to student inquiries via phone, email, and in-person meetings.
- Fostering relationships with subject matter experts in faculties and other University teams to re-direct specialist enquiries where appropriate.
- Maintaining up-to-date knowledge of University programs, services, and policies to effectively address student queries.
Requirements
To be successful in this role, you will need:
- Demonstrated experience in delivering customer-centric service.
- Able to work effectively across multiple service channels to meet demand and the student lifecycle.
- Experience in high pressure, high demand environments.
- Strong attention to detail and excellent writing skills.