Current jobs related to Workers Compensation Specialist - Australia - Suncorp

  • Recruitment Specialist

    2 months ago

    Australia Accord Care Qld Pty Full time

    About the RoleThis is an exciting opportunity to join Accord Care Qld Pty as a Recruitment Officer, where you will play a crucial role in supporting the recruitment team with volume recruitment of Disability Support Workers across Queensland and Victoria.Key ResponsibilitiesSupport the recruitment team with the recruitment of Disability Support Workers,...

Workers Compensation Specialist

2 months ago

Australia Suncorp Full time

About the Role

Suncorp is seeking a highly skilled and experienced professional to join our Personal Injury Team as a Worker Compensation Customer Relations Specialist. This exciting opportunity will see you working in a fast-paced environment, conducting internal reviews of adverse claims decisions and resolving escalated complaints for personal injury claimants.

Key Responsibilities

  • Undertake internal reviews of adverse claim decisions, ensuring compliance with regulatory standards and legislative requirements.
  • Deliver responses to escalated complaints, adhering to all regulatory standards and legislative requirements.
  • Assist with incoming call complaints, addressing customer concerns in a timely and efficient manner.
  • Support the work of the Leader and Senior Customer Relations Specialists, contributing to the team's success.
  • Ensure accurate recording and maintenance of data, records, and information relevant to internal reviews and escalated complaints.
  • Maintain confidentiality and adhere to Privacy standards and requirements.

Requirements

  • Insurance Claims experience, with a strong understanding of the NSW Worker Compensation framework.
  • Demonstrated ability to interpret and apply legislation to deliver soundly based decisions within statutory timeframes.
  • Strong technical skills in an insurance setting, preferably in workers compensation.
  • Excellent attention to detail and well-developed writing skills.
  • Ability to work in a fast-paced environment.
  • Qualifications in Law, Insurance, Medical, Allied Health, or related disciplines will be an added advantage.

What We Offer

  • A range of flexible working and leave options, including paid parental leave and paid secondary carer parental leave.
  • Discounts and offers on retail stores and insurance products.
  • Opportunities for ongoing study support and career development programs.
  • A robust employee assistance program to support work-life balance.

About Suncorp

Suncorp is a leading Australian financial services company, committed to creating a diverse, accessible, and inclusive culture. We believe in inspiring our people to be their best, and we're passionate about making a positive impact in the communities we serve.