Corporate IT Professional

7 days ago

Sydney, New South Wales, Australia beBeeInfrastructure Full time $84,284 - $124,421

IT Support Analyst

Job Overview:

We seek a dedicated and skilled professional to provide exceptional support services for our clients. As a key member of the corporate office, you will be responsible for delivering top-notch end-user assistance and infrastructure management.

Key Responsibilities:
  • Promptly research, resolve, and respond to client requests, ensuring high-quality service and meeting or exceeding expectations.
  • Diagnose and troubleshoot computing issues, from analysis to testing and follow-up.
  • Collaborate with internal and external partners to process support requests, incidents, and project activities.
  • Assist with triage and escalation of server, system, or network issues.
  • Manage accurate inventory of equipment.
  • Provide hands-on and remote support for teleconferencing systems and AV presentation equipment.
Why Work with Us?
  • Competitive compensation package.
  • Opportunities for career growth and development.
  • Collaborative and innovative work environment.
  • Commitment to diversity, equity, and inclusion.
Requirements:
  • 1+ years of experience in supporting Windows, Mac, or Linux operating systems.
  • Experience setting up, taking down, and relocating PC systems.
  • 1+ years of experience with Windows Server technologies (AD, DFS, Print Services, SCCM).
  • 1+ years of troubleshooting in a multi-user high availability environment.
  • 1+ years of networking experience (DNS, DHCP, SSL, OSI Model, and TCP/IP).
  • 1+ years of experience supporting and maintaining a corporate network environment.

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