Systems Analyst
1 month ago
HSW Group Services Pty Ltd is a leading provider of hospitality services, operating the iconic Howard Smith Wharves in Brisbane. Our mission is to create a vibrant playground for lovers of the good life, bringing together the best of the city into a single thriving destination.
Job Title: Systems AnalystWe are seeking an experienced Systems Analyst to join our Point of Sale team. As a key member of our team, you will be responsible for overseeing the coordination and troubleshooting of our software systems.
Key Responsibilities:- Allocating work, training, and overseeing team members to ensure adherence to processes, procedures, and system operation guidelines.
- Supervising and supporting systems analysis, providing suggestions for new and existing point-of-sale hardware and software application systems.
- Managing data and quality, resolving complex data issues across the organisation.
- Analysing and optimising system processes and work practices, encouraging consistency across business areas.
- Managing and supporting decision-making processes related to systems, providing guidance as needed.
- Determining and assessing system failures, providing best-fit computer systems and business practices to cater to the organisation's specific needs.
- Developing and implementing operational solutions, including system test plans, without compromising quality and reliability.
- Troubleshooting and delivering assistance to identify, determine, and resolve embedded hardware and software malfunctions.
- Cooperating with service providers and external technical teams to analyse, recommend, install, and maintain client-friendly software applications and develop system specifications.
- Preparing operational specifications for system developers.
- Managing the integration of point-of-sale systems and new changes according to organisational policy.
- Preparing documentation related to trainings.
- Creating and supporting plans for new initiatives and projects, managing projects using project management methods and techniques.
- Documenting system logs and operational procedures as per business requirements.
- Working with managers and executives to plan, formulate, execute, and archive business requirements.
- Minimum 2 years' work experience.
- Bachelor degree or higher qualification.
- Ability to work under pressure, executing precise time management skills involving planning, prioritising, and delegating.
- Flexibility and availability to work across a rotating roster.
- Development opportunities and career pathways.
- 50% team discount precinct-wide.
- Wellbeing initiatives, including team yoga, run club, mindfulness sessions, and access to independent confidential counselling services.
- Team recognition rewards.
- Extra week of annual leave after 5 years of service.
Annual income for a standard 38-hour week, excluding superannuation, is $70,000 - $80,000 per annum, commensurate with industry rate, skills, and experience.
Conditions covered by Contract of employment and Fair Work Australia National Employment standards.
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