Central Reservations Agent

4 weeks ago

The Rocks, Australia NSW Government Full time
About the Role

The Central Reservations Agent is responsible for the sales and coordination of all bookings and maintaining the registration of all services and programs across our Sport and Recreation Centres.

Key Responsibilities
  • Provide timely, accurate, and high-quality customer service to clients consistent with the values of the Office of Sport to deliver a high-quality end-to-end customer experience.
  • Respond to and follow up customer enquiries, tailor program packages, prepare quotes, administer booking contracts, and registrations.
  • Process accounts and incoming payments in compliance with financial policies and procedures.
  • Follow up outstanding debts by sending bill reminders and contacting clients, as well as verifying discrepancies and resolve customers' billing issues.
  • Maintain sound knowledge of Sport and Recreation Services products and services.
  • Comply with relevant legislation, policies, and standards to ensure service standards and performance objectives are achieved, and the confidentiality, privacy, and integrity of information is maintained.
About You
  • Demonstrated experience in sales and bookings coordination in a relevant field such as accommodation, events, or tourism.
  • Ability to manage high volumes of client enquiries and bookings in a professional manner.
  • Ability to deal effectively with difficult and challenging customers.
  • High-level customer service skills with the ability to apply high-quality communication and customer service to all Office of Sport clients consistent with the values of the Office of Sport.
  • Adapt to Office of Sport procedures, policies, and standards and learn our products and services.
  • Apply sound administrative capabilities with the ability to respond and tailor our program packages, prepare quotes, and administer booking contracts.
  • Work in accordance with relevant legislation, policies, and standards to ensure service standards and performance objectives are achieved, and the confidentiality, privacy, and integrity of information is maintained.
What We Offer
  • A family-friendly and flexible working environment.
  • A competitive salary.
  • Generous leave entitlements including recreation, sick/carer's, family, and community services, and flex leave.
  • Access to salary packaging, Fitness Passport, and the Employee Assistance Program.
  • Skills and leadership development training programs.
  • Free onsite parking.
  • Convenient location, easy access to public transport, and to shops.

The Office of Sport is committed to building a workplace that values and supports diversity and inclusion. We actively promote the employment of women, people with disability, Aboriginal and Torres Strait Islanders, LGBTIQA, and people from culturally and linguistically diverse backgrounds.

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