Medical Office Coordinator

4 weeks ago

Brisbane, Queensland, Australia TAIHS Full time
Job Summary

The Medical Receptionist plays a critical role in ensuring the smooth operation of our clinical services. As the first point of contact for patients and visitors, you will be responsible for greeting and welcoming individuals, coordinating appointments, and maintaining accurate records.

Key Responsibilities
  • Undertake open and close procedures of the main reception area
  • Greet and welcome patients/visitors presenting to the clinic
  • Ensure a high standard of care and confidentiality is provided to patients, doctors, and workforce
  • Assist patients with enquiries and appointments when they arrive at the clinic in person
  • Answer phones and incoming enquiries in a timely manner remaining confidential with information at all times
  • Book and confirm patient/transport appointments
  • Undertake general administrative duties to support the effective operations of the clinic
  • Ensure a friendly and courteous disposition with all communication
  • Ensure the accuracy of messages taken and appropriate announcement of callers to call recipients
  • Ensure competence in two-way radio operation
  • Ensure all client documentation is scanned accurately and in a timely manner
  • Ensure vehicle maintenance and servicing are maintained in consultation with Assets, Facilities and Infrastructure Lead
  • Provide administrative support for Health Professionals, i.e., filing, scanning, and photocopying
Requirements
  • Certificate III in Business Administration/Business (Medical) – Minimum requirement
  • Minimum 2 years' experience as a receptionist or within an administrative customer service role
  • Competence in Microsoft Office suite applications including Word, Outlook, PowerPoint, Excel and Google applications
  • Flexible and responsive to the needs of the TAIHS community and driven to achieve the best outcomes
  • Experience working with Aboriginal and Torres Strait Islander communities, preferably in a health or community setting
  • Good written, verbal, visual and non-verbal communication skills to ensure positive engagement with staff, clients and visitors
  • Demonstrated understanding of the principles of customer service
  • Demonstrated commitment to the principles of client/patient confidentiality
Conditions and Benefits

TAIHS provides access to an employee assistance program and access to learning and development opportunities. Your employment experience with TAIHS will include work-life balance with competitive salary and benefits, leave entitlements, career progression opportunities and the chance to make a difference to the people and communities.

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