System Integration Expert

7 days ago

Sydney, New South Wales, Australia beBeeIntegration Full time $100,000 - $105,000
Integration Specialist

We are seeking an accomplished Integration Specialist to drive our integration initiatives forward.

  • Support external software partners with utilizing our APIs and other integration solutions
  • Undertake partner briefings, design, roll out and support of integration solutions, working with various external partners and internal IT teams
  • Be the first point of contact for external partners and be responsible for resolving their queries directly and/or with the assistance of other internal team members
  • Assist with partner onboarding – covering plans, set up, testing, and payment options configuration
  • Supporting external partners and internal teams on product usage, system configuration, functionality options or challenges
  • Be an advocate for integration partners and put forward new and advanced product enhancements
  • Conduct, and assist partners with, UAT on products and enhancements
  • Develop relationships with integration and other partners
Key Responsibilities:
  • Engages and meets with clients and partners, particularly software integration partners
  • Works with the IT development, customer support, operations, sales, marketing, and other teams to contribute to the successful onboarding and operation of clients and partners
Requirements:

Minimum 2 years Payments experience

  • Strong logical and technical mindset
  • Understanding of API and other integration models
  • Good technical, product, customer success, support or similar experience required
  • Desire to work in an agile team with an eagerness to learn and pitch in across multiple tasks
  • Strong understanding of technology with the ability to assist in the creation and communication of solutions with internal and external stakeholders
  • The ability to run with initiatives
  • Operational and partner account management / relationship skills
  • Exceptional solution and problem-solving abilities and experience
  • Experience undertaking user acceptance testing, client implementations or in operational areas
  • Proven experience working with various stakeholders to achieve success
Qualifications:

High school certificate

  • Degree or above would be an advantage
  • Experience in payments, banking or related industries, or in a client success role would be an advantage
Competencies:

Strong interpersonal skills, verbal and written communication skills

  • Abilities in identifying and communicating concepts and solutions between business and technical teams
  • Ability to document, brief and demonstrate system usage and operational processes to stakeholders
  • Ability to understand the scope of, and undertake, user acceptance testing
  • A logical mindset with a can-do attitude
  • Strong relationship and problem-solving skills
  • Ability to work independently and as part of a team
  • Ability to prioritise and deliver key initiatives
  • Ability to work in a dynamic and agile environment and cope with change
  • Fosters in an environment in which diverse personalities and backgrounds are valued and respected
  • Effective time management skills and deadline orientated
  • Quality, accuracy, and attention to detail skills
  • Ensures a safe and secure work environment and compliance with OH&S guidelines

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