Retail Store Team Leader

5 days ago

Central Coast, Australia beBeeOperations Full time $62,000 - $83,000

We are seeking a highly skilled Store Operations Manager to lead our team at Mr Potato Bateau Bay Location.

The ideal candidate will have previous experience in managing retail environments, with a proven track record of delivering exceptional customer experiences and driving sales growth.

As a key member of our management team, you will be responsible for setting the highest standards in all areas of the site, including customer experience, workplace culture, daily operations & financial results.

Your key responsibilities will include:

  • Leading the restaurant team in efficient day-to-day operations
  • Ensuring great-tasting, high-quality food is served and exceptional customer service is maintained at all times
  • Listening to customer feedback and consistently working to ensure positive customer experiences
  • Identifying talent, interviewing and hiring new team members
  • Induction and on-boarding of new team members
  • Training, development and cross-training of all front-of-house team members
  • Ensuring high staff performance reviews and driving a culture of continuous improvement
  • Management of staff including rostering, shift changes and team meetings
  • Ordering of stock from various suppliers
  • Office administration duties such as paperwork, banking, cash handling and reviewing policies
  • Managing daily and weekly cleaning of the production areas, dining room and general restaurant
  • Execution of marketing promotions
  • Ensuring safety and security standards are recognised and upheld, and that employees are effectively trained in Workplace Health and Safety

Key Selection Criteria:

  • Previous experience in a similar environment
  • An engaged and energetic team leader who celebrates shared success and is willing to go the extra mile to help the team
  • Ability to speak clearly and listen attentively to both customers and colleagues
  • Ability to maintain a professional, well-groomed and neat appearance at all times
  • Ability to multitask and adapt to changing customer levels as required
  • Knowledge and experience of cash handling policies and procedures
  • Ability to accurately execute office administration tasks and duties
  • Previous management experience of 1 year or more is preferred but not essential

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