Senior Complaints Officer

1 week ago

Perth, Western Australia beBeeResolution Full time $90,000 - $120,000
Complaints Resolution Specialist

Job Description:

We are seeking a skilled Complaints Resolution Specialist to join our team. The successful candidate will be responsible for resolving complaints in a timely and effective manner using various techniques, including desk-based investigations, facilitated discussions and meetings, and site visits.

The role involves working with complainants, individuals receiving care, their supporters and service providers to identify concerns and develop options to achieve resolution. You will need to analyze and interpret information, identify and manage risks within your caseload, prioritize and escalate as needed.

Key Responsibilities:

  • Conduct thorough investigations into complaints, gathering relevant information and evidence.
  • Develop and implement resolutions that meet the needs of all parties involved.
  • Collaborate with colleagues and stakeholders to ensure effective communication and resolution.

Required Skills and Qualifications:

  • High-level analytical and problem-solving skills.
  • Ability to work independently and as part of a team.
  • Excellent written and verbal communication skills.
  • Understanding of administrative decision-making principles, aged care sector, and relevant legislation.

Benefits:

  • Opportunity to make a positive impact on people's lives.
  • Chance to develop new skills and expertise.
  • Collaborative and dynamic work environment.

Others:

As a Complaints Resolution Specialist, you will have the opportunity to work with a variety of stakeholders, including complainants, individuals receiving care, and service providers. You will also have the chance to develop your skills and expertise in complaint handling and resolution.

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