Clinical Operations Manager
1 week ago
VetPartners is a highly regarded multi-vet group of ASAV accredited hospitals providing a comprehensive range of veterinary services focused on excellence in veterinary care including emergency and critical care services.
We are seeking an experienced Clinical Operations Manager to join our team at AdelaideVet Goodwood Road. The ideal candidate will thrive on managing a busy clinical setting which involves:
- Coordinating all operational and people matters within the clinic and being responsible for communications, procedures, and business services.
- Leading on all employee matters including recruitment, workforce planning, rosters, health and wellbeing, recognition awards, people performance, training, and development.
- Being highly engaged in customer experience and client loyalty activities, clinic service streams, marketing, digital services, social media, complaint resolution, and compliments.
- Managing the financial performance of the clinic, stock control, procurement, accounts, budgets, and profit and loss.
- Leading on work health and safety compliance, facilities and maintenance, assets and equipment as well as cleaning and presentation standards.
- Working closely with the Clinical Leaders to uphold industry standards and innovation, clinical governance, and strategic direction and decisions of the clinic.
- Working closely with the Regional Manager to champion change, improve clinic performance, drive client engagement, and create high-performing service environments.
- Leading on company initiatives, projects, and technology.
The successful candidate will have previous Practice Management experience within the Veterinary or Human Health sector, be committed to high standards of service excellence and clinical care, and have strong problem-solving, decision-making, and organisational skills. They should also have a good understanding of people and employment obligations, good knowledge of workplace health and safety regulations, and experience or interest in change champion and project management.
As a Clinical Operations Manager, you will play a key role in leading a high-performing team and driving business success. You will be part of a progressive and forward-thinking business that aims for continuous best practice.
Salary: $80,000 - $110,000 per annum
VetPartners is an equal opportunity employer and recognises that diversity is crucial to our success. If you are a proven leader with a strategic approach who is enthusiastic about leading a high-performing team, please apply now.
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