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IT Contract Manager

2 weeks ago

Brisbane, Queensland, Australia Queensland Rail Full time

At Queensland Rail, we're seeking an experienced IT Contract Manager to lead supplier performance management and ensure our ICT services deliver optimal commercial outcomes.

The successful candidate will drive commercial excellence and ensure that our ICT contracts deliver optimal outcomes while navigating complex stakeholder and vendor landscapes. This pivotal role supports Queensland Rail's commitment to connecting communities and delivering exceptional service across the state.

Key responsibilities:

  • Administer and govern ICT contracts to ensure tailored solutions for a range of services providers.
  • Develop and refine performance management models to track obligations and deliver cost efficiencies.
  • Provide expert consultation on contractual matters, assessing risks and making informed recommendations.
  • Navigate procurement and QITC framework limitations with a creative approach.

Requirements:

  • A proactive and strategic mindset with strong analytical skills and a solutions-focused approach.
  • Ability to collaborate, communicate, and build relationships for effective stakeholder engagement.
  • Extensive experience in contract management, vendor oversight, and performance improvement in a fast-paced environment.
  • Strong knowledge of procurement principles and experience with QITC contract governance.
  • Experience managing complex managed service provider (MSP) contracts with a focus on performance, commercial governance, and compliance.
  • Proven ability to develop and implement performance management frameworks and track contractual obligations effectively.
  • Ability to build productive relationships, negotiate contract terms, and resolve complex issues with suppliers and internal stakeholders.