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Operational Excellence Strategist

2 weeks ago

Adelaide, South Australia Epiroc Group Full time
Job Overview
Epiroc Group is seeking a National Operations Support Manager to lead process innovation and drive operational excellence. As a global leader in mining and construction equipment, we are committed to delivering exceptional aftermarket services through continuous improvement and innovation.

This role plays a key part in streamlining and improving our aftermarket operations. You will lead process standardisation, governance, and system enhancements while managing a dynamic team. Your focus will be on efficiency, innovation, and digitalisation to support business growth and performance.

Key Responsibilities include:
  • Process Development & Implementation – Review, refine, and establish best-practice processes for PSD operations.
  • Business Efficiencies & Lean Initiatives – Identify and drive improvements to maximise productivity.
  • System & Process Oversight –
    • Standardise SharePoint usage across national teams.
    • Manage and enhance Epiroc Management System (IMS) for process control.
    • Oversee WIP & Service Variance Reporting to ensure accuracy and compliance.
    • Design and implement new document templates to streamline operations.
    • Lead warranty oversight and governance improvements.
  • Leadership & Team Development – Coach, mentor, and empower a diverse team.
  • Digital Transformation & Automation – Drive initiatives to modernise and optimise business systems.