Insights and Analytics Specialist

3 days ago

Sydney, New South Wales, Australia beBeeInsight Full time £29,881 - £33,955

About This Role
Are you ready to unlock customer insights and improve the experience of customers?
Do you enjoy investigating data and creating valuable reports?
If you love the idea of putting customers first, we want to hear from you.
Customer Insights Analyst

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Your Responsibilities:

  • Bring the voice of the customer to life by analyzing feedback data and uncovering key themes.
  • Use multiple sources of customer data and analytical platforms like Excel to explore different aspects of feedback.
  • Summarize findings in written and visual reports, ensuring that customer experiences are accurately reflected and clear for decision-makers.
  • Support research initiatives such as mystery shopping and collaborate with teams to develop dashboards, surveys, and other insight tools.

What We're Looking For

  • A natural curiosity for investigating data to identify trends and themes.
  • Experience analyzing and visualizing data sets in Excel.
  • Ability to write clear, engaging reports tailored to different stakeholders.
  • Strong communication skills to explain complex findings understandably.
  • Experience managing multiple priorities, working under tight deadlines, and being a team player who thrives under pressure.
  • Commitment to learning and developing your skills in a supportive environment.

What We Offer

  • A friendly and supportive team passionate about improving customer experience.
  • The opportunity to expand your skillset and work on exciting projects.
  • Generous annual leave starting at 28 days (plus bank holidays), increasing with service.
  • Free travel on buses across Greater Manchester, plus rail or Metrolink travel to and from work.
  • Local Government defined pension scheme with life cover of 3x salary and options to boost contributions.
  • Enhanced family-friendly leave policies, including support for fertility treatment, flexible and hybrid working, and special leave policies for various unexpected events.

Key Skills:

  • Analytical thinking and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Flexibility and adaptability in a fast-paced environment.
  • Strong organizational and time management skills.

How to Apply

If you believe you have the skills and experience required, please submit your application. All appointments will be based on merit. Applications relying heavily on AI may be rejected during shortlisting. However, AI use as a reasonable adjustment is permitted; if used, please briefly explain why to ensure a fair process. TfGM is proud to be an equal opportunities employer that encourages diversity. We aim to reflect the communities we serve and provide an inclusive, accessible recruitment process. Support and reasonable adjustments are available, and we offer a Guaranteed Assessment Scheme. More information can be found on our website. To apply, you must be able to prove the right to work in the UK. If unsure, please visit the provided link.

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