E-commerce Retail Operations Manager

2 weeks ago


Devonport, Tasmania, Australia Coles Full time

About the Role

Coles Supermarket is seeking a highly skilled and experienced Retail Operations Manager to lead our online department in Devonport.

As a key member of our store management team, you will be responsible for overseeing the day-to-day operations of our click and collect service, ensuring that customers receive a seamless and convenient shopping experience.

Key Responsibilities:

  • Lead a high-performing team of Personal Shoppers to select and pack online orders efficiently and effectively.
  • Collaborate with Store Managers to achieve sales targets, manage costs, and optimize rostering.
  • Maintain high visual merchandising standards, ensure safety compliance, and drive stock management excellence.
  • Foster a customer-obsessed culture by understanding diverse customer needs and preferences.
  • Drive a one-team culture that recognizes and celebrates individual and team achievements.

About You

We are looking for an exceptional leader with:

Proven retail leadership experience, with a track record of coaching and developing teams.Excellent communication and interpersonal skills.A customer-centric approach, with a focus on delivering exceptional experiences.Ability to adapt to changing priorities and work in a fast-paced environment.

What We Offer

Coles offers a competitive salary package, including:

A base salary of $65,000 per annum.Ongoing training and development opportunities.A supportive and inclusive work environment.The opportunity to work for a leading Australian retailer with a strong commitment to diversity and inclusion.

About Coles

Coles is a leading Australian retailer with a proud history of serving communities across the country. We are committed to creating a workplace that is safe, respectful, and inclusive for all employees.

Contact Us

If you are a motivated and experienced retail leader looking for a new challenge, please submit your application.



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