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Content Design Specialist

2 weeks ago

Melbourne, Victoria, Australia Australia and New Zealand Banking Group Limited Full time

Company Overview

Australia and New Zealand Banking Group Limited is a leading banking group in the Asia-Pacific region, providing a range of financial services to personal, business, and corporate customers.

At ANZ, we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself.

Job Description

We're seeking an experienced Content Designer to join our team, supporting the discovery, development, and delivery of Partnerships & Ecosystems in the ANZ Plus app.

You'll be part of our Content Design team, working closely with designers, squads, and journey experts to ensure we deliver clear, consistent, and customer-friendly content in the app and across other touchpoints.

Your focus will be delivering initiatives in the ANZ Plus app to support our Partnerships & Ecosystems initiatives, exploring and assessing new opportunities with prospective and existing partners.

Key Responsibilities

  • Working alongside UI, UX, and service designers to explore new ideas and opportunities for collaboration with partners.
  • Writing micro-copy in Partnership & Ecosystem features to align with the ANZ Plus Tone of Voice and ensure seamless digital experiences.
  • Working with squads to guide customer experience and content strategy for partnership features.
  • Challenging traditional banking services as a squad to discover new opportunities for ANZ Plus and partners.
  • Supporting the presentation of new partner ideas and opportunities to stakeholders.
  • Mapping customer journeys and design solutions with design teams and squads.
  • Exploring and supporting existing and potential partner needs.
  • Writing FAQs and support content to deliver key features.
  • Helping create internal content for presentations, scripts, and visuals to support the Partnerships & Ecosystems team and proposition.
  • Testing design solutions with customers and learning from direct customer feedback.
  • Identifying opportunities for optimisation through improved content strategy and solutions.

Requirements

  • A strong background in UX writing and content design, with experience delivering app content.
  • Experience leading content delivery and working within a design team, creating features from scratch as well as maintaining and uplifting features over time.
  • A passion for producing clear and informative content, guiding customers with open and honest language.
  • Digital copywriting skills, simplifying complex information to distil what's important and relevant to the customer.
  • An ability to produce customer-centric content that elevates design and improves customer experience.
  • Experience working with Figma or similar tools.
  • Ability to work harmoniously between long-term thinking and meeting immediate needs.

Benefits

We offer a range of benefits, including access to health and wellbeing services, discounts on selected products and services from ANZ, and flexible working arrangements to suit individual needs.

What You'll Bring

You'll bring your passion for content design, your expertise in UX writing, and your experience working within design teams to this role.

We want to see your best work, so please attach a supporting digital portfolio or showreel showcasing your skills and experience.