Patient Accounts Team Lead
1 week ago
About the Role
Cabrini Health Limited is seeking an experienced Assistant Manager to lead the Patient Accounts team. The successful candidate will be responsible for the day-to-day operations of the Billing, Debt Collection, and Banking and Receipting portfolio within the Patient Accounts team.
Key Responsibilities
- Lead and develop a highly trained, motivated, and efficient team with a strong customer focus
- Ensure the accurate and timely processing of all accounts and their subsequent payment and follow-up for Medical Imaging, Patient Portion, and Emergency Department
- Ensure the accurate and timely processing of receipting, reconciliation of banking, and refunds
- Internal and external stakeholder relationship management
- Coordinate the setup of new billing avenues via consultation with department heads, finance, and other related areas
- Manage and provide validation and explanation on departmental targets and results
- Advocate a culture of continuous improvement, ensuring systems and processes are automated and modernized
Requirements
- At least 3 years' experience in a hospital accounts department or similar setting
- Demonstrated leadership experience managing a team
- A thorough understanding of and experience overseeing the processing of high-volume patient accounts/accounts receivable environment within a complex, multi-site organization
- Skills and knowledge in debt management and collection processes
- Prior experience in managing compliance and audits
- A clear understanding of Medicare and Health Fund agreements in relation to billing
- Proven computer skills, including a high degree of competence with Microsoft Office suite and reporting software
- Advanced Microsoft Excel skills and experience
About Cabrini Health Limited
Cabrini Health Limited is a Catholic, private, for-purpose health service located in Melbourne's southeast. Inspired by the mission and ethic of care of the Cabrini Sisters, providing quality, compassionate care to our community for more than 75 years.
Our highly skilled staff and specialists incorporate clinical research, innovative models of care, and state-of-the-art technology to deliver the best possible care and outcomes for our patients. We demonstrate our mission to serve our community through outreach programs that support asylum seekers, provide healthcare in rural communities, and in underdeveloped countries.
Our size, reputation, and growth strategy ensure genuine opportunities for our people to learn, grow, and realize potential.
Our Values
Compassion - Integrity - Courage - Respect
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