Technical Solution Designer

We are seeking a seasoned professional to join our team as an Implementation Consultant.

The role of the Implementation Consultant is a customer-facing project role responsible for delivering tailored solutions within our platform. This involves gathering and understanding client requirements, which are then used to configure the platform's tools and deliver an appropriate solution.

This solution encompasses data models, document templates, business rules, financial calculations, and workflows. A strong interpersonal skillset is essential, coupled with stakeholder management experience. The ability to effectively communicate complex information to diverse audiences is also crucial.

Main Duties/Responsibilities:

• Elicit client requirements using a range of tools and techniques as appropriate.
• Critically evaluate requirements gathered from multiple sources, reconcile conflicts, deconstruct complex information into more easily accessible details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs.
• Translate requirements into technical/functional requirements of our platform and prepare documentation for business processes and product configuration.
• Design and implement insurance products and claims data models based on client requirements.
• Utilize tools within our platform to build user interfaces and user journeys for insurance products according to client requirements.
• Utilize scripting language within our platform to implement business rules and financial calculations.
• Prepare testing documentation (as appropriate) and perform system testing and integration testing to ensure your project solution meets agreed requirements.
• Support client testing.
• Analyze data conversion requirements and define data transformation and mapping as required.
• Facilitate discussions with stakeholders (both technical and business-focused of varying degrees of seniority), preparing presentations and visual/written interpretations for client projects.
• Produce and manage client-facing documentation, and maintain/update documents for system and business processes.
• Act as the client liaison and represent us on client sites as and when required.
• Manage and provide resolutions to client enquiries within the project.
• Coordinate with the internal team and third parties/client for successful project delivery.
• Manage changes to the project scope, project plan, and project costs.
• Report on project progress to clients and management, and escalate issues for resolution.
• Identify project risks and mitigation techniques.
• Create and maintain project documentation including change requests, risk register, and project tracking reports.
• Collaborate with our development team to spec and design new features for our platform.
• Provide knowledge and technical assistance to other members within the Implementation Consultant team.

A thorough understanding of the full software development project lifecycle.

Experience in a business analyst or technical business analyst role.

Experience in creating a range of documentation including business requirements, process maps, and technical specifications.

Commercial experience working in both waterfall and agile methodologies.

Experience working with and configuring large and/or complex software packages.

An understanding of relational databases.

Proven stakeholder management skills.

Strong customer-facing and communication skills.

Demonstrable experience of having difficult conversations with stakeholders.

Solid organizational skills including attention to detail and multitasking skills.

A company approach to work.

Demonstrable experience of having contributed outside of their immediate role.

Experience in general insurance relating to policy and/or claims functions (highly desirable).

Degree qualified or equivalent commercial experience.

Flexible working arrangements.