Technical Healthcare Specialist

1 week ago

Perth, Western Australia beBeeCustomer Full time $80,000 - $100,000

This is an exciting opportunity to contribute to a dynamic and innovative healthcare marketplace. Our company's mission is to improve access to healthcare for all Australians, and we're looking for dedicated professionals to join our team.

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Job Description:

We are seeking a skilled Customer Support Consultant to work collaboratively on a scheduled roster with 7.5 hour days between 6:00am and 4:00pm. In this role, you will be responsible for providing exceptional customer service by installing and configuring software, diagnosing and resolving technical issues, and ensuring all Healthengine products are properly integrated and functioning for optimal performance.

Responsibilities:

  • Support customers with installing and configuring software
  • Provide support to customers by diagnosing and resolving technical issues to ensure their systems run smoothly and efficiently
  • Help customers configure and manage their systems, including updating information and maintaining accurate data connections
  • Ensure all Healthengine products are properly integrated and functioning for optimal performance for each customer
  • Search for opportunities to provide value-add services to our customers
  • When issues are unable to be resolved, utilise practice systems and Healthengine data logs to gather information in order to create a case and escalate to product team
  • Speak with practices to obtain insight, feedback and troubleshoot large sitewide impacted issues located by Engineers
  • Meet expected performance standards for phone, ticketing, and live chat KPIs

About You:

We are looking for someone who possesses the following skills and experience:

  • 2+ years experience in a Customer Service role
  • Background in a technical help desk/contact centre role is highly desirable
  • Professional, courteous verbal and written communication
  • Solutions focused and outcomes driven with an ability to teach and add value to the customer
  • Strong organisational skills and an ability to multitask

Benefits:

We offer a hybrid workplace that offers flexibility to balance work and life, a vibrant social calendar of events, quarterly team-building activities, unlimited coffee and snacks, subsidised vending machine, awesome discounts and salary packaging options through our benefit partner, Maxxia, access to learning resources to develop your personal and professional skills, workplace wellness program, extra leave, EAP and wellbeing resources, and support for you when it comes time to grow your family with paid parental leave.

Diversity and inclusion:

We believe in the power of a diverse work environment to fulfil our mission and better serve our providers and patients. We've created a culture that genuinely values diverse perspectives and backgrounds, knowing that our differences can inspire new ideas. We are fully committed to building and maintaining our inclusive environment where all voices are respected and heard.

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