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Assistant Service Director

7 days ago

Victory Valley, Australia VIP Tires & Service Full time

Job Description

VIP Tires & Service is seeking an experienced Assistant Service Manager to lead our service team and drive business growth. As a key member of our management team, you will be responsible for developing and implementing strategies to improve customer satisfaction, increase sales, and enhance operational efficiency.

About the Company

We are a rapidly expanding company dedicated to providing exceptional customer experiences and building long-term relationships with our customers. Our service team is passionate about delivering top-notch service, and we are committed to investing in their growth and development.

Main Responsibilities

  • Safety and Compliance: Oversee the implementation of robust safety protocols and procedures to prevent accidents and injuries.
  • Customer Service: Foster a culture of excellence in customer service, ensuring that every interaction is positive, efficient, and productive.
  • Team Management: Recruit, train, and develop high-performing service technicians, empowering them to deliver exceptional results.
  • Operations: Collaborate with the Service Manager to develop and execute comprehensive business plans, aligning with company goals and objectives.
  • Performance Measurement: Track and analyze key performance indicators (KPIs), identifying areas for improvement and implementing targeted interventions to drive business growth.

Requirements

  • Education: High school diploma or equivalent required; two-year college degree or technical certification preferred.
  • Experience: Two years of experience in automotive service management or a related field.
  • Skills: Strong leadership and communication skills, proven ability to drive business growth, and commitment to delivering exceptional customer experiences.