Retail Operations Manager
2 days ago
About Us
At OPSM, we're passionate about helping people see the beauty in life. As a leading eye care and eyewear retailer, we've been looking after the eyes of Australians and New Zealanders for over 80 years.
We bring together the expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, creating a vertically integrated business that's uniquely positioned to address the world's evolving vision needs.
Our commitment to innovation is evident in our cutting-edge lenses, Varilux and Transitions, which lead the industry in innovation. We craft exclusive eyewear brands Ray-Ban, Oakley, Oliver Peoples, Persol, Costa, and more, alongside esteemed licensed brands such as Tiffany & Co, Burberry, and CHANEL.
We operate iconic retail and eye care brands: Sunglass Hut, Oakley, OPSM, Ray-Ban, and Laubman & Pank, in Australia and New Zealand. Our team-first company culture values flexibility, equality, and employee wellbeing.
Job Description
We're currently seeking an experienced Store Manager to support our Flagship Castle Towers team. No optical experience is required – we provide world-class training to ensure you feel supported and confident providing our customers with an exceptional experience.
This role offers a clear pathway to Managing one of our top-performing stores, utilising our World-Class training platform and Senior Leaders invested in your success. Your strong coaching and training skills will drive sales and deliver results.
Your Responsibilities
- Support, coach, and motivate your team to meet and exceed store targets.
- Cultivate a culture of continuous improvement through coaching and training.
- Manage retail operations, including stock control, store policies, staff scheduling, and tracking sales team performance.
- Deliver a consistent premium customer service experience.
- Create an engaging and positive working environment.
- Recruit, lead, and inspire your team to succeed in store.
- Market your business within the community and shopping centre.
About You
- Previous leadership experience, ideally in a retail environment.
- Proven experience meeting and exceeding sales targets/KPIs and budgets.
- Exceptional time management and organisational skills.
- Confidence to provide and improve feedback to your team.
- People management skills of 80+ team members.
Salary and Benefits
$120,000 per annum, plus uncapped monthly bonus scheme, generous yearly $1,500 product allowance, and Family & Friends discounts of up to 50% off across all our brands – OPSM, Sunglass Hut, Oakley, Ray-Ban, and Laubman & Pank.
You'll also enjoy up to 50% off Oakley eyewear and apparel throughout the year. Local and global volunteering opportunities are available through our charity partner OneSight, including OneSight volunteer leave and the ability to become a global ambassador.
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