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Wholesale Operations Coordinator

2 months ago

Melbourne, Victoria, Australia The Talent Mill Full time

Job Summary

The Talent Mill is seeking a highly organized and detail-oriented Wholesale Operations Executive to join our team. As a key member of our Wholesale Operations team, you will play a critical role in supporting the sales function to deliver the sales plan through efficient shipping of orders to local and international wholesale partners.

Key Responsibilities

  • Pre-season launch preparation to ensure all required details are updated in the order book and to inform the sales team where further information is required.
  • Liaise with Accounts to understand the finance position for each account.
  • Allocation of warehouse stock to wholesale orders to ensure availability for shipping.
  • Liaising with customers to arrange collection, agree on delivery, etc.
  • Supporting with online customer queries alongside wholesale customers.
  • Liaising with the warehouse to help prioritize orders and maximize efficient shipment of orders.
  • React quickly to in-season orders collected by the sales team.
  • Reconciliation of returns approved by the sales team and received into the warehouse.
  • Supporting preparation of rolling shipping forecast based on available stock, finance issues, and specific knowledge of accounts.
  • Attendance and participation in weekly trading meetings to provide insight into shipping performance and forecast.
  • Support with coordination and execution of campaign photoshoots.

Requirements

  • Strong logistics, administration, or operations background, or be a current Wholesale Operations Executive in a fashion brand.
  • Experience with international wholesale operations and logistics, with an understanding of 3rd party warehouse operations. Fashion experience essential.
  • A high level of organizational skill with the ability to multi-task and see activities through to completion to a high standard.
  • Renowned for your accuracy and attention to detail and capable of reacting flexibly to different requirements for multiple accounts and regions.
  • Exceptional customer service capability - you believe in going the extra mile to support your customers.
  • A strong team player, capable of working with others to get the job done and willing to step outside core role to help the broader team.
  • Excellent communication skills, ability to establish and develop rapport with key stakeholders, both internal and external.
  • Strong level of IT technical skills, particularly Excel and Enterprise systems.
  • Enthusiastic and dedicated, passion for seeking opportunities and self-development.

What We Offer

Alongside a strong remuneration package, there is strong career progression, travel opportunities, and an engaged supportive team. This role is full-time based in our office.