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Customer Service Representative

2 months ago

Banana Shire, Australia Lexmotion Full time
About the Role

We are seeking a highly skilled and dedicated Service Delivery & Customer Care Specialist to join our dynamic team at Lexmotion Law Firm. As a key member of our operations team, you will play a crucial role in delivering exceptional service to our international clients.

Key Responsibilities
  • Service Cycle Ownership: Plan, organize, control, and monitor all necessary operations related to the EU/Polish citizenship procedure, ensuring smooth delivery to our clients.
  • Application Preparation: Prepare applications for Polish citizenship and registration of Polish vital records, ensuring accuracy and attention to detail.
  • Client Support: Provide exceptional support to our clients, responding to their inquiries, and resolving any issues in a timely and professional manner.
  • Team Collaboration: Work closely with our Associates and Specialists to ensure seamless communication and coordination.
  • Process Improvement: Proactively identify areas for improvement and implement changes to enhance our service delivery and client experience.
  • CRM Management: Oversee the management and improvement of our CRM and other business tools and processes.
Requirements
  • Alignment with Core Values: Demonstrate a strong understanding of our core values: knowledge, teamwork, caring, and maturity.
  • Customer Service Expertise: Possess effective customer service knowledge or equivalent experience.
  • Communication Skills: Proactive communication skills for identifying opportunities and suggesting improvements to both clients and within our Lexmotion business.
  • Task Prioritization: Ability to prioritize tasks and fulfill commitments responsibly.
  • Language Skills: Strong verbal and written English skills (C1/C2 level).
  • Feedback and Coaching: Capacity to give and receive constructive feedback.
  • Business Tool Proficiency: Effective usage of business tools such as CRM, Asana, Miro, and others.
Optional Requirements
  • Administrative Experience: Knowledge in managing administrative procedures or equivalent experience (an advantage but not required).
  • Language Proficiency: Spanish language proficiency (an advantage but not required).
What We Offer
  • Attractive Work Environment: A company with a clear mission, vision, and supportive values.
  • Hybrid Work Model: Flexible working hours and a hybrid work model.
  • Stability and Growth: Permanent employment contracts, attractive salary, Multisport benefits, and medical insurance.
  • Professional and Personal Growth: Opportunities for both professional and personal growth.
  • Dedicated Support: Dedicated support from experienced mentors, the leadership team, and colleagues.
  • Collaborative Atmosphere: A friendly atmosphere with tasty snacks and beverages.
  • Office Location: An attractive office location in the heart of old town Krakow.