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Cybersecurity Solutions Specialist

1 month ago

Melbourne, Victoria, Australia Proofpoint Full time

Protecting people is at the heart of our award-winning lineup of cybersecurity solutions, and the people who work here are the key to our success. We are a customer-focused and driven-to-win organization with leading-edge products.

We are looking for a proactive, responsible, highly motivated Professional Services Consultant to join our team in leading implementations of Proofpoint solutions and maintaining technical relationships with our customers.

The role will require interaction at the senior levels, as well as with technical staff within the traditional IT organization. This individual will engage directly with customers to deploy, optimize, troubleshoot, and resolve issues with their Proofpoint solutions.

The successful candidate will have sound technical experience and skills, blended with strong interpersonal and communication skills. They must be able to take responsibility and accept accountability for successful customer engagements and partner technical relationships.

Daily Activities

  • Engage with Proofpoint customers as a product expert to implement our solutions, typically via web conferencing tools.
  • Implementation activities include installation, configuration, troubleshooting, customization, testing, and documentation.
  • Light project management duties will be required.
  • Manage a significant case load of varying customer and project types concurrently.
  • Provide technical expertise and real-life experience in creating solutions, designs, proof of concept and implementation.
  • Deliver product (including administrative and UI) knowledge transfer to customers and partners.
  • Drive high levels of customer satisfaction.
  • Be a strong voice for your customers into the Marketing, Product and Engineering teams to improve the product.
  • Coordinate with multiple parties -- internal departments as well as the customer --to ensure timely and satisfactory resolution to technical issues, and completion of projects.
  • Define and document the best practice techniques, processes, templates, and architectures for use by the greater field organization.

Your skills

  • 5+ years industry experience in a customer-facing technical field such as professional services, sales engineering, or technical support.
  • Experience in large systems design and enterprise email environments (Exchange/M365, and G Suite).
  • LINUX system administration experience.
  • Understanding of Internet protocols and how they work, particularly HTTP(S), SMTP, and IMAP.
  • Strong understanding of RFC 822 and Sendmail.
  • Proficiency in Directory protocols (LDAP, Windows AD, and Azure AD).
  • Working knowledge of authentication methodologies (SAML).
  • Knowledge of networking topology, TCP/IP protocol, and components (firewalls, routers, etc.).
  • Comfortable presenting and explaining technology to individuals with low technical expertise.
  • Patience under pressure.
  • Must be able to thrive in a fast-paced environment.
  • Scripting (PERL, Python, Shell) experience a plus.

Why Proofpoint

We are a diverse, multinational company with opportunities in all functions, and leaders that welcome candidates from all walks of life. Apply today and explore your future #LifeAtPFPT
#LI-PC1

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us