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ICT Operations Support Specialist

2 months ago

Canberra, ACT, Australia Compas Pty Full time

Job Summary:

We are seeking a highly skilled ICT Operations Support Specialist to join our team at Compas Pty Ltd. As a key member of our technology services branch, you will play a critical role in maintaining service delivery and ensuring seamless operations.

Key Responsibilities:

  • Handle incoming enquiries and system faults through service channels, providing timely and effective solutions to customers.
  • Communicate with customers, document issues, and provide workarounds or solutions, ensuring excellent customer service.
  • Collaborate with support staff to escalate unresolved issues, ensuring timely resolutions and continuous improvement.
  • Participate in developing knowledge articles and standard operating procedures to enhance service delivery.
  • Conduct tasks such as data transfers and account management according to policy, ensuring compliance and efficiency.

Requirements:

  • Solid understanding of service management frameworks, such as ITIL.
  • Strong technical knowledge and troubleshooting skills, with experience in Microsoft Active Directory and Windows technologies.
  • Familiarity with Red Hat Enterprise or other UNIX/Linux systems (desirable).
  • Great customer service skills and the ability to handle incident reports.
  • Previous experience in administrative tasks, such as staff rostering.

Clearance Requirements:

Australian Citizen with TSPV clearance.