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Retail Operations Supervisor

2 months ago


Brisbane, Queensland, Australia Acttif Full time

About Acttif:

At Acttif, we embrace the belief that beauty flourishes through diversity and exploration. Our mission is to broaden perceptions of beauty by empowering the extraordinary in everyone.

Position Overview:

We are seeking a Floor Manager (Senior Beauty Advisor) for our dynamic retail environment. This is a full-time position where you will have the chance to express your enthusiasm, share your expertise, and leave your imprint at a prominent global beauty retailer.

Key Benefits:

  • Complimentary products throughout the year along with discounts of up to 45% off
  • Paid parental leave, birthday leave, and personal leave
  • Health and wellness initiatives, including 24/7 mental health support and life insurance
  • Discounted gym memberships and more
  • Opportunities for personal growth within the organization
  • Career advancement across our prestigious luxury brands
  • Competitive hourly rate plus commission and additional benefits

Your Role:

As a Floor Manager, you will act as our Senior Beauty Advisor, assisting the Store Manager and Assistant Store Manager in guiding the store team in a vibrant retail atmosphere to provide an exceptional client experience.

Your Responsibilities Include:

  • Setting an example for your team by delivering the Acttif experience to customers through embodying our core values.
  • Fostering a sales-driven culture to surpass KPIs and enhance the performance and skills of your team through coaching and support.
  • Analyzing reporting data to inform operational decisions in collaboration with the Store Manager and fellow Senior Beauty Advisors.
  • Encouraging open dialogue with your team by offering constructive feedback and maintaining consistent communication with management.
  • Acting as the Manager in Charge (MIC) for client and team member issues in a fast-paced setting, confidently making store decisions.

In this position, you will:

Engage with various product categories, including beauty, skincare, haircare, and wellness, as well as participate in sales, management, and operational functions.

You will receive comprehensive onboarding training and ongoing education through our unique online learning platform and field trainers to help clients discover our exceptional offerings. Being part of Acttif and our community opens endless possibilities for discovery and career advancement.

Ideal Candidate:

  • Willing to work a rotating schedule to meet store needs.
  • Possesses prior retail management experience, including profit and loss management, sales forecasting, team management and training, inventory control, and visual merchandising.
  • Proficient in Microsoft Office Suite for data interpretation and reporting.
  • A hands-on leader who enjoys being on the sales floor to inspire, coach, and support team members.
  • Passionate about delivering excellent client service and creating an experiential retail environment that reflects our brand.
  • Committed to fostering a positive culture where everyone feels valued and supported through feedback and development opportunities.
  • Driven to achieve results with a proven track record of exceeding sales targets and KPIs.

Application Process:

Acttif is dedicated to being an equal opportunity employer. We do not discriminate in recruitment, hiring, training, advancement, or other employment practices. We celebrate diversity and are committed to fostering an inclusive environment for all employees.

If you require reasonable adjustments during the recruitment process, please inform us so we can accommodate your needs for a fair assessment.