Network Engineering and Operations Specialist

3 weeks ago

Brisbane, Queensland, Australia Superloop Full time
Superloop Network DevOps Engineer Job Description

About Superloop

Founded in 2014, Superloop is a leading Australian telecommunications company dedicated to delivering better internet for homes and businesses. With a strong presence in the consumer connectivity, business network and security solutions, and wholesale connectivity markets, we leverage our investments in physical infrastructure assets and software platforms to drive innovation and growth.

About the Role

We are seeking an experienced Network DevOps Engineer to join our Operational Support Systems team. As a key member of this team, you will play a vital role in developing, delivering, and maintaining operational support systems to ensure network reliability, visibility, and continuity. Your primary focus will be on gaining insights into network behavior and performance through operational support tools and systems, working closely with Network Engineers, developers, and internal stakeholders to meet business requirements and objectives.

Key Responsibilities

  • Design, Develop, and Deliver: Create operational support solutions to collect, process, and analyze data from network devices, ensuring seamless integration with existing systems.
  • Maintain Network Documentation: Build and maintain detailed network documentation, including network diagrams, configuration files, and standard operating procedures, ensuring accuracy and completeness.
  • Evaluate New Solutions: Research and evaluate new operational support system solutions, making recommendations for implementation based on technical merit and business value.
  • Develop Dashboards and Reports: Design and develop dashboards, alerts, and reports to track network performance metrics, identify fault conditions, model network costs, forecast capacity requirements, and optimize network performance.
  • Analyze Data: Produce network analytics data for input into product and automation development, enabling data-driven decision-making.
  • Manage Technical Relationships: Establish and maintain positive technical relationships with vendors, ensuring timely issue resolution and mutual benefits.
  • Collaborate with Teams: Work closely with Network Engineering, Network Operations, Service Delivery, Network Provisioning, Presales, Products, Sales, and Commercial teams to achieve common goals and objectives.

Deliverables

  • Operational Support System solutions that collect, process, and analyze data from network devices.
  • Operational Support System design documentation, including High Level Design (HLD), Low Level Design (LLD), and Proposed Concept of Operation (PCoO) documents.
  • Dashboards, alerts, and reports that track network performance metrics, identify fault conditions, model network costs, forecast capacity requirements, and optimize network performance.
  • Dashboards and reports that provide input into product and automation development.
  • Maintenance of positive technical vendor relationships through regular meetings.
  • Maintenance of positive relationships with Network Engineering, Network Operations, Service Delivery, Network Provisioning, Presales, Products, Sales, and Commercial teams through regular meetings.

Requirements

  • Qualifications and Experience: At least 10 years' experience as a Network DevOps engineer or similar role; excellent knowledge of IPv4 and IPv6 networks, Ethernet switching technologies, IP routing and forwarding, network management systems (NMS), and network management protocols.
  • Skills: Excellent understanding of time-series data collection and visualization technologies; experience with Python, Ansible, Perl, Go, etc., for automation and tooling; consistent record in Generative AI expertise to develop predictive maintenance models, anomaly detection systems, and autonomous troubleshooting solutions.
  • Certifications: CCIE or equivalent experience highly regarded; Bachelor's degree in Computer Science, Information Technology, or equivalent.

Salary Estimate

Based on industry standards and market research, we estimate the salary for this position to be around $120,000 - $150,000 per annum, depending on experience and qualifications.

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