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Technical Service Delivery Specialist

2 weeks ago

Perth, Western Australia beBeeService Full time $75,000 - $90,000
Job Title: Technical Service Delivery Specialist

We are seeking an experienced ITSM service delivery professional to join our team in Perth, Australia. The successful candidate will have a strong technical background, excellent communication skills, and a collaborative ethic.

Key Responsibilities:
  • Implement and optimize ITIL v4 processes across large or complex environments to ensure seamless service delivery.
  • Design and roll out new IT service management processes tailored to organizational needs to drive efficiency and productivity.
  • Develop and embed incident, problem, change, release, and request fulfillment processes to minimize downtime and maximize customer satisfaction.
  • Assist with driving cultural change and ensuring process adoption across technical and non-technical teams to foster a culture of continuous improvement.
Requirements:
  • Proven experience implementing and optimizing ITIL v4 processes to achieve significant business value.
  • Strong understanding of service design, service transition, and continual service improvement to deliver high-quality services.
  • Ability to assess current IT service management maturity and identify gaps to prioritize improvement initiatives.
  • Experience designing and rolling out new IT service management processes to drive business outcomes.
  • Strong data analysis skills to support decision-making and continuous improvement to inform service strategy.
  • Experience developing and delivering training and awareness programs for IT service management processes to enhance knowledge and skills.
Benefits:
  • Competitive compensation package.
  • Opportunity to work with a dynamic team to drive business success.
  • Professional development opportunities to enhance skills and career growth.
Employment Type:

Contract

Seniority Level:

Mid-Senior level

Location:

Perth, Western Australia, Australia