Strategic Customer Experience Manager

4 weeks ago

Sydney, New South Wales, Australia Blue Prism Pty. Ltd Full time

Blue Prism Pty. Ltd is a global leader in the digital transformation of businesses. We are seeking a highly experienced and skilled individual to join our team as a Strategic Customer Experience Manager.

About the Role

The successful candidate will be responsible for delivering exceptional customer experiences, identifying opportunities for growth and improvement, and working closely with cross-functional teams to drive business success.

Key Responsibilities:

  • Develop and execute customer success strategies to drive business growth and retention.
  • Build and maintain strong relationships with key customers and stakeholders.
  • Collaborate with internal teams to deliver high-quality solutions and services that meet customer needs.
  • Analyze customer data and feedback to identify trends and opportunities for improvement.
  • Develop and implement sales strategies to drive revenue growth and expansion.
  • Stay up-to-date with industry trends and best practices to ensure Blue Prism remains a leader in the digital transformation space.

Requirements

We are looking for a highly experienced and skilled individual with a strong track record of success in customer-facing roles. The ideal candidate will have:

  • 5+ years of experience in a customer-facing role, preferably in the digital transformation or software industry.
  • Proven ability to build and maintain strong relationships with customers and stakeholders.
  • Excellent analytical and problem-solving skills, with the ability to interpret complex data and develop actionable insights.
  • Strong communication and interpersonal skills, with the ability to work effectively with cross-functional teams.
  • Ability to work in a fast-paced, dynamic environment and adapt to changing business priorities.

What We Offer

Blue Prism offers a competitive salary, comprehensive benefits package, and opportunities for career growth and development. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity.

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