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Contact Centre Representative
2 weeks ago
About the Role
- We are seeking a highly skilled individual to contact existing customers regarding changes to their direct debit payment process.
Key Responsibilities:
- Making outbound calls to notify customers of changes
- Communicating changes clearly and accurately
- Recording outcomes and updating customer records with attention to detail
- Fulfilling call volume and productivity targets while maintaining professionalism
About You
- Prior customer service or call centre experience is an asset
- Confident phone manner and strong verbal communication skills
- Ability to work efficiently in a high-volume environment
- Comfortable with repetitive tasks and following structured processes
- Strong attention to detail and basic data entry capability
Benefits
- Opportunity to work in a dynamic industry
- Challenging role with opportunities for growth and development
