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Technical Consultant

2 weeks ago

Sydney, New South Wales, Australia beBee Careers Full time

Technical Consultant

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We are seeking a skilled Technical Consultant to join our team. As a Technical Consultant, you will be responsible for providing exceptional technical support to customers, resolving complex issues, and collaborating with internal teams to drive product improvements.

 

Key Responsibilities:

  • Issue Resolution: You will own, investigate, and solve complex customer technical issues, acting as an advisor to the customer and leveraging troubleshooting tools and practices.
  • Collaboration and Knowledge Sharing: You will lead in building communities with peer delivery roles, share knowledge through readiness programs, technical coaching, and mentoring of others.
  • Professional Development: You will deepen your technical and professional skills to resolve complex customer issues through training and readiness initiatives.
  • Product/Process Improvement: You will engage with Microsoft Engineering/Supportability teams to investigate potential product defects, help develop automation techniques, and diagnostic tools to drive product improvements.

 

Requirements:

We are looking for individuals with a minimum of 5+ years of technical support, technical consulting, or IT experience, or a bachelor's degree in computer science, IT, or related field. Additionally, 3+ years of experience in Azure Cloud administration or Windows System Administration, with good understanding of:

  • Azure Virtual Desktop
  • Registry
  • File Storage
  • User Accounts and Access Control
  • Event Logs and Auditing
  • Networking (TCP, IP)

We also require hands-on experience or working knowledge in areas such as:

  • PowerShell/Kusto scripting
  • Cloud PC / W365 deployment and management
  • AVD deployment and tenant management
  • FSLogix profile management
  • RDS deployment and farm management
  • SysInternals Tools (e.g., Procdump, procmon, RAMmap)
  • Troubleshooting tools like ping, tracert, Wireshark
  • System Management components (WinRM, WMI, Task Scheduler, Powershell, AppLocker)

Soft Skills:

We value strong verbal communication, negotiation skills, problem-solving abilities, customer focus, team collaboration, adaptability, and leadership qualities.

 

Shift Work:

This role requires flexibility to work various shifts based on operational needs, including shift rotations such as Monday to Friday from 11:00AM to 7:00PM, Tuesday to Saturday from 7:00AM to 4:00PM, and Sunday to Thursday from 10:00AM to 6:00PM.

 

Security Screening:

This position requires verification of Australian citizenship via a valid passport due to legal restrictions, supporting U.S. and Australian government agency customers. Ability to meet Microsoft, customer, and government security screening requirements, including passing the Microsoft Cloud Background Check every two years.