Travel Consultant

6 days ago


Gold Coast, Queensland, Australia Ignite Full time

About the Role:

We're seeking a seasoned Travel Consultant to join our team at Ignite. As a key member of our team, you'll be responsible for coordinating airfares for our pre-packaged cruise bookings, addressing customer inquiries, and recommending airfare upgrades.

Key Responsibilities:

  • Coordinate airfares for pre-packaged cruise bookings
  • Address customer inquiries regarding airfare aspects of their bookings
  • Recommend airfare upgrades to premium economy, Business, and First Class
  • Ensure accurate inclusion of frequent flyer details, baggage preferences, meal requests, and seating allocations
  • Search and book complex itineraries, including stopovers and surface sectors
  • Understand clients' preferences and needs, and propose optimal itineraries within package allowances
  • Provide timely and accurate information to facilitate a seamless post-booking experience

Requirements:

  • Experience with GDS (Global Distribution System) - Amadeus proficiency is advantageous
  • Knowledge of the travel industry products and cruise destinations (an advantage)
  • Customer-focused with the ability to interpret customer requirements
  • Positive attitude and a collaborative team spirit
  • Strong written and verbal communication skills

About Us:

Ignite is Australia's leading Cruise Package specialist, and we're proud to have taken out numerous awards at the NTIA (National Travel Industry Awards) and CLIA (Cruiseline International Association) awards.


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