Travel Consultant
6 days ago
About the Role:
We're seeking a seasoned Travel Consultant to join our team at Ignite. As a key member of our team, you'll be responsible for coordinating airfares for our pre-packaged cruise bookings, addressing customer inquiries, and recommending airfare upgrades.
Key Responsibilities:
- Coordinate airfares for pre-packaged cruise bookings
- Address customer inquiries regarding airfare aspects of their bookings
- Recommend airfare upgrades to premium economy, Business, and First Class
- Ensure accurate inclusion of frequent flyer details, baggage preferences, meal requests, and seating allocations
- Search and book complex itineraries, including stopovers and surface sectors
- Understand clients' preferences and needs, and propose optimal itineraries within package allowances
- Provide timely and accurate information to facilitate a seamless post-booking experience
Requirements:
- Experience with GDS (Global Distribution System) - Amadeus proficiency is advantageous
- Knowledge of the travel industry products and cruise destinations (an advantage)
- Customer-focused with the ability to interpret customer requirements
- Positive attitude and a collaborative team spirit
- Strong written and verbal communication skills
About Us:
Ignite is Australia's leading Cruise Package specialist, and we're proud to have taken out numerous awards at the NTIA (National Travel Industry Awards) and CLIA (Cruiseline International Association) awards.
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