Hotel Service Manager

2 months ago


Mudgeeraba, Queensland, Australia Accor Full time
Job Description

We are seeking a highly motivated and experienced professional to join our team as a Hotel Service Manager. As a key member of our operations team, you will be responsible for ensuring the highest level of service delivery to our guests.

Key Responsibilities:
  • Leadership and Guidance: Provide support, leadership, and guidance to the Front Office team to ensure that they are equipped to deliver exceptional service to our guests.
  • Operational Management: Coordinate the workflow of the Front Office team to ensure that all tasks are completed efficiently and effectively.
  • Guest Service: Provide passionate, knowledgeable, and friendly service to our guests at all times, ensuring that their needs are met and exceeded.
  • Revenue Management: Assist in the preparation of daily reports and ensure that all revenue is accounted for.
  • Team Development: Supervise and train Front Office team members to ensure that they have the skills and knowledge required to deliver exceptional service.
  • Communication: Ensure effective communication between departments and management to ensure that all guests' needs are met.
Requirements:
  • Leadership Experience: Proven leadership experience within a hotel environment.
  • Communication Skills: Excellent communication and interpersonal skills.
  • Problem-Solving: Ability to think critically and solve problems effectively.
  • Teamwork: Ability to work collaboratively as part of a team.
  • Adaptability: Ability to adapt to changing situations and priorities.
What We Offer:
  • Competitive Salary: A competitive salary package.
  • Opportunities for Growth: Opportunities for career growth and development.
  • Collaborative Work Environment: A collaborative and supportive work environment.

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