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At Co-op, we are committed to providing exceptional customer service and creating a welcoming environment for all our customers. As a Store Assistant - Customer Service Expert, you will play a vital role in ensuring that our stores meet the high standards of service excellence that our customers expect.

We are looking for enthusiastic and friendly individuals who share our passion for delivering outstanding customer service. As a Store Assistant - Customer Service Expert, your key responsibilities will include:

• Providing exceptional customer service on the tills and shop floor, responding to queries and championing Co-op products and Membership.
• Working collaboratively with store colleagues to solve problems for customers and members, making everyone's day better.
• Maintaining store safety and legality, keeping shelves stocked, and ensuring prices, dates, and temperatures are accurate.
• Supporting new product and service introductions, making changes feel natural, and sharing experiences with colleagues.
• Contributing to local community activities, getting involved in various events and initiatives.

To be successful in this role, you will need:

• A genuine care for customer needs and a positive attitude towards change and problem-solving.
• Excellent people skills, with the ability to build strong relationships with customers and colleagues.
• The flexibility to work a range of different shifts, including early mornings, afternoons, evenings, and weekends.

As a Store Assistant - Customer Service Expert at Co-op, you can enjoy a range of benefits, including:

• 30% discount on all Co-op products in-store, plus 10% discounts on other brands (increasing to 20% on payday weekends).
• A pension scheme with up to 10% employer contributions.
• Wagestream, a money management app giving you access to a percentage of your pay as you earn it.
• 31 days of holiday (including bank holidays, pro rata for part-time colleagues).
• Virtual healthcare services for you and your family, including GP appointments, eye care, mental health support, and nutrition and fitness consultations.
• 24/7 employee assistance service.
• YuLife, an app rewarding healthy behaviour with discounts and vouchers for favourite brands.
• Full, paid training and dedicated support for personal development and career progression.
• Rotas shared three weeks in advance and accessible on your phone.
• Cycle-to-work scheme.

Co-op is a values-driven organization that prioritizes inclusivity and diversity. We celebrate our differences and strive to create a workplace where everyone feels valued and supported. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.