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Service and Install Manager, Australia

2 months ago


Melbourne, Victoria, Australia Hologic, Inc. Full time
About Hologic, Inc.

Hologic, Inc. is a leading global medical technology company dedicated to improving women's health through early detection and treatment. Our innovative products in Diagnostics, GYN Surgical, and Breast & Skeletal Solutions are built on a foundation of science and technology, empowering healthcare professionals to diagnose and treat patients with precision and confidence.

Job Summary

We are seeking a highly skilled and experienced Service & Install Manager to lead our Field Service Team in Australia. The ideal candidate will have a proven track record of managing and supporting geographically dispersed teams, with a strong focus on delivering exceptional customer experiences.

Key Responsibilities
  • Lead and manage the Field Service Team in Australia, ensuring exceptional customer experiences at every interaction.
  • Collaborate with Sales Managers across all divisions to align on customer goals and share valuable market intelligence.
  • Oversee the coordination of installations, working closely with customers, sales teams, and Field Service Engineers to ensure successful outcomes.
  • Partner with the Service Operations Manager to manage operational costs effectively and align field operations with service support processes.
  • Develop and implement strategies to improve team performance, productivity, and customer satisfaction.
Requirements
  • Proven experience in leading a geographically dispersed team, with a strong focus on customer experience.
  • Commercially minded individual with a drive to succeed.
  • Impeccable communication and presentation skills, with the ability to influence and communicate with various stakeholders.
  • Background in medical devices or the maintenance sector is advantageous.
  • Tertiary qualifications in Electronics, Computer Science, or a related technical discipline.
What We Offer

We offer a competitive salary package, car allowance, and superannuation. You will also have the opportunity to work with a leading global medical technology company, dedicated to improving women's health.

About Us

Hologic, Inc. is a Great Place to Work certified company, committed to creating a winning culture and achieving excellence in everything we do.