ELMO Software Renewals Business Growth Manager
19 hours ago
Are you ready to take your career to the next level? At ELMO Software, we're on the lookout for a skilled and driven Renewals Business Growth Manager to join our dynamic team.
Job SummaryIn this role, you'll have the opportunity to manage key customer accounts, promote adoption, and ensure renewals. You will be responsible for nurturing strong client relationships, handling contract renewals, and removing barriers to retention.
Key Responsibilities:- Client Relationship Management: Serve as the main contact for renewal inquiries and foster long-term partnerships with clients.
- Renewal Process Management: Proactively handle contract renewals, prepare proposals, and drive revenue growth.
- Customer Satisfaction: Ensure client satisfaction, resolve issues promptly, and promote high customer happiness.
- Product Knowledge: Maintain deep knowledge of our HR SaaS products and provide valuable insights to clients.
To succeed in this role, you will need:
- Bachelor's degree in Business, Marketing, Human Resources, or a related field;
- 3+ years in renewals, account management, sales, or customer success, preferably in SaaS.
- Proven track record of managing client relationships and achieving renewal targets.
- Excellent communication, negotiation, and interpersonal skills; adept at building relationships and trust.
- Strong organizational skills, attention to detail, and an analytical, data-driven approach to decision-making.
- Proficiency with CRM software and other relevant tools; knowledge of HR practices is preferable.
At ELMO Software, we're committed to delivering exceptional customer experiences and driving business growth. We offer a dynamic work environment, opportunities for professional development, and a competitive salary and benefits package.
Salary and BenefitsThe estimated salary range for this position is $80,000 - $110,000 per annum, depending on experience and qualifications. In addition to a competitive salary, we offer a comprehensive benefits package, including hybrid work arrangements, paid parental leave, birthday leave, and access to our employee assistance program.
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