Cloud Platform Solutions Architect

1 month ago

Melbourne, Victoria, Australia Five9 Full time

Five9 is a leading cloud contact center solution provider seeking an experienced Cloud Platform Engineer II to join our team.

About the Role

This exciting opportunity will have you collaborating with our Cloud Platform Infrastructure Team to develop on-premises and hybrid-cloud solutions that empower all development teams at Five9. You will be responsible for implementing automation capabilities, designing secure, highly scalable platform services, and clearly documenting architecture and implementation solutions.

Key Responsibilities
  • Collaborate with the Cloud Platform Infrastructure Team to design, build, and deploy on-premises and hybrid-cloud solutions.
  • Implement automation capabilities for common abstractions, tools, and CI/CD pipelines for the delivery of on-premises and Cloud Native applications.
  • Empower development teams with on-premises and Cloud Native developer workflows, offering training and toolsets for automated software delivery with an emphasis on scalability and high availability.
  • Design and construct secure, highly scalable, enterprise-grade platform services.
  • Clearly document and communicate architecture and implementation solutions.
  • Work closely with product managers, architects, testers, and development teams.
  • Provide troubleshooting and support for the current Cloud platform in production.
Requirements
  • 3+ years of professional DevOps or production operations experience.
  • 2+ years of Cloud Native application delivery experience.
  • Hands-on experience with Kubernetes, CI/CD tools like GitLab, TeamCity.
  • In-depth knowledge of public cloud infrastructures (GCP - Preferred, AWS, Azure).
  • Proficiency with core Cloud services such as compute, storage, network, virtualization, Identity and Access Management (IAM).
  • Experience in Infrastructure as Code (IaC) and building robust platforms using automation.
  • Familiarity with Linux-based systems and runtimes.
  • Development experience in one or more programming languages such as Python, Terraform, Java, etc.
  • Experience with current technology stack including Helm, Kubernetes, Istio, GCP, AWS, GKE, EKS, Terraform, SRE/DevOps practices, or equivalent.
  • DevOps mindset and understanding of Site Reliability Engineering principles.
  • Some experience with at least one Cloud Provider automation tool.
  • Understanding of running mission-critical software in production.
  • Ability to prioritize tasks, work independently, and collaborate effectively in an agile environment.
About Five9

As a pioneer in cloud-based contact center solutions, we're committed to delivering innovative, reliable, and scalable solutions that transform customer experiences. With a global presence and a talented team of experts, we're dedicated to making a difference in the lives of our customers and their customers.

What We Offer
  • A competitive salary range: $120,000-$180,000 per year.
  • An excellent benefits package, including medical, dental, and vision insurance.
  • Generous paid time off and holidays.
  • Professional growth opportunities and career advancement.
  • A dynamic and collaborative work environment.

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