IT Support Team Lead
3 weeks ago
Datacom is a leading IT services provider in Australia and New Zealand, working with organizations to make a difference in people's lives.
Estimated Salary: $120,000 - $150,000 per annum
About the RoleThe Service Desk Team Leader will provide leadership and guidance to a team of high-performing analysts at our Modbury, SA location. As a key member of our support team, you will be responsible for delivering top-quality support services to our customers.
- Lead, motivate, and mentor direct reports to achieve exceptional customer outcomes.
- Manage day-to-day operations, including customer escalations and expectations.
- Maintain customer service levels and deliver reporting requirements.
- Provide local leadership to all teams at your location.
- Ensure financial oversight and budget management.
You will be an innovative thinker with excellent communication skills, attention to detail, and organizational abilities. Your passion for IT and strong leadership capabilities are essential for this role. Experience with Incident and Request Management within ITIL, as well as operational knowledge of ticketing and call management technology, would be desirable.
This is a full-time opportunity with regular business hours (Monday to Friday, 7am-6pm) and some on-call work required. Due to clearance requirements, Australian citizenship and the ability to pass a national police check are necessary.
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