Deliverability Consultant Product Specialist

4 weeks ago

Sydney, New South Wales, Australia Dotdigital Full time
About Us

At Dotdigital, we're a global community of passionate professionals dedicated to the collective success of our organization and clients. Our core principles of innovation, teamwork, and client-focused solutions drive us to approach challenges with a growth mindset and take ownership of our work.

The Company

We're a thriving organization that values collaboration and curiosity, paving the way for meaningful connections and learning opportunities with diverse peers. Our work environment encourages knowledge sharing, fosters exploration, and cherishes creative ideas.

The Product

Our all-in-one customer experience and data platform (CXDP) empowers marketing teams to exceed customer expectations with highly personalized cross-channel journeys. With Dotdigital, marketers can seamlessly unify, enrich, and segment customer data, breaking down data silos and streamlining decision-making.

About the Role

We're seeking a team player to join our talented Messaging Operations team as a Deliverability Consultant. This role will provide strategic help to our customers and internal stakeholders, assisting with anti-abuse efforts and ensuring customers get the most from their email programs and the Dotdigital platform.

Key Responsibilities
  • Provide consulting to customers experiencing deliverability challenges
  • Proactively identify opportunities to recommend deliverability consulting and communicate with account owners/managers
  • Assist the global sales organization with RFPs and other needs during the sales process
  • Champion Messaging Operations through internal advocacy, demonstrating and communicating the value of email deliverability expertise
  • Represent Dotdigital at industry events and in community forums, creating new industry relationships and building on the reputation of our Messaging Operations team
About You

We're looking for someone with 1-2+ years of experience in email deliverability, either at an ESP or using an ESP brand-side. You should have detailed knowledge of factors affecting email deliverability, be able to troubleshoot technical issues, and have strong communication skills. Experience with Microsoft Office, particularly Excel, is also a plus.

What We Offer

We're committed to equality in all our practices and offer a range of benefits, including parental leave, medical benefits, paid sick leave, and a wellbeing program. If you're passionate about email deliverability and want to join a dynamic team, we'd love to hear from you.

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