Microsoft CRM Expert

3 days ago


Canberra, ACT, Australia Black Pen Recruitment Full time
About the Job

We are seeking a skilled Microsoft CRM Expert to join our team. As a key member of our customer delivery team, you will be responsible for implementing Microsoft Dynamics 365 solutions for medium to large organisations.

The ideal candidate will have strong functional knowledge and understanding of Microsoft Dynamics CRM, covering a wide spectrum of industries and sectors. A minimum of 12+ years hands-on proven functional experience in CRM configuration, standard workflows, dashboards, forms, views, and standard reports development is essential.

You will work closely with onsite engagement teams and client representatives to gather requirements, determine expectations, and finalise deliverables. Excellent communication and interpersonal skills are required, as well as the ability to think clearly and calmly under pressure.

The successful candidate will have a University graduate degree in a computing or business discipline and relevant certifications in Microsoft Dynamics CRM. Strong exposure to presales, conducting interviews to hire talent, and designing applications using Power Platform (Power Apps, Automate, Virtual Agents, Power BI) is highly desirable.



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